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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Non-Production
Operational
90 days ago
100.0
% uptime
Today
Test-1
Operational
90 days ago
100.0
% uptime
Today
Test-2
Operational
90 days ago
100.0
% uptime
Today
PRMI
Operational
90 days ago
100.0
% uptime
Today
Diamond
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Aug 8, 2026
Completed -
The scheduled maintenance has been completed.
Aug 8, 06:00 CDT
Aug 8, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 02:00 CDT
Aug 8, 02:00 CDT
Scheduled -
The Azure team will be applying Microsoft updates after 2:00 am CT on Saturday morning to the following C93 environments. To complete the installation process, the servers will be restarted and back online by 7:00 am CT on Saturday morning.
• Prod-Bus-1
• Prod-Web-1
• Prod-SQL-1
Please report any conflicts, otherwise we will move forward with the Microsoft updates.
Thank you,
Azure Team
Aug 5, 11:20 CDT
• Prod-Bus-1
• Prod-Web-1
• Prod-SQL-1
Please report any conflicts, otherwise we will move forward with the Microsoft updates.
Thank you,
Azure Team
Aug 5, 11:20 CDT
Aug 7, 2026
Completed -
The scheduled maintenance has been completed.
Aug 7, 22:26 CDT
Aug 7, 22:26 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 22:00 CDT
Aug 7, 22:00 CDT
Scheduled -
We are writing to notify you that we will be performing scheduled maintenance on your Policyholder Portal environment tonight between 10:00 PM and 1:00 AM CST. The Policyholder Portal will be unavailable for a portion of this maintenance window while the work is completed. While the maintenance itself is expected to be brief, the full window has been reserved to allow adequate time for completion and validation.
This maintenance includes platform updates to support the continued operation of the Policyholder Portal. Updates, including when maintenance begins and when it has been completed, will be posted to your status page throughout the maintenance process.
Thank you for your patience. Please contact our team with any questions.
Aug 7, 21:24 CDT
This maintenance includes platform updates to support the continued operation of the Policyholder Portal. Updates, including when maintenance begins and when it has been completed, will be posted to your status page throughout the maintenance process.
Thank you for your patience. Please contact our team with any questions.
Aug 7, 21:24 CDT
Resolved -
This incident has been resolved.
Aug 7, 09:00 CDT
Aug 7, 09:00 CDT
Update -
[Comment from Opsgenie]Rick Wenger acknowledged alert: "[New Relic] Process Running = 0.0 for at least 5 minutes on 'C93-Test-1'"
Aug 7, 08:53 CDT
Aug 7, 08:53 CDT
Investigating -
Policy Name : Server - Non Production
Target Name : C93-Test-1
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter, accountId=3692421, hostname=C93-Test-1, trustedAccountId=1090024, host.id=ee06c948-9744-4342-b304-471133fd3b21, nr.alerts.enabled=true, fullHostname=C93-Test-1.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079174, hostStatus=running, account=C93, apmApplicationNames=C93-DiamondBusiness, windowsVersion=10.0.20348.5386 Build 20348.5386, entityGuid=MzY5MjQyMXxJTkZSQXxOQXwtNjA2NDQ5NDQyMjg2NzY4MTc0NQ, nr.alerts.policyId=6079174, enabled=true, regionName=centralus, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=54984108, instanceType=Standard_E2ads_v5, nr.alerts.conditionId=54984108}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/0cc5674e-9ef7-45b7-a087-3f7d280f8fa2?notifier=WEBHOOK
Timestamp : 2026-08-07 13:53:24 +0000
Aug 7, 08:53 CDT
Target Name : C93-Test-1
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter, accountId=3692421, hostname=C93-Test-1, trustedAccountId=1090024, host.id=ee06c948-9744-4342-b304-471133fd3b21, nr.alerts.enabled=true, fullHostname=C93-Test-1.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079174, hostStatus=running, account=C93, apmApplicationNames=C93-DiamondBusiness, windowsVersion=10.0.20348.5386 Build 20348.5386, entityGuid=MzY5MjQyMXxJTkZSQXxOQXwtNjA2NDQ5NDQyMjg2NzY4MTc0NQ, nr.alerts.policyId=6079174, enabled=true, regionName=centralus, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=54984108, instanceType=Standard_E2ads_v5, nr.alerts.conditionId=54984108}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/0cc5674e-9ef7-45b7-a087-3f7d280f8fa2?notifier=WEBHOOK
Timestamp : 2026-08-07 13:53:24 +0000
Aug 7, 08:53 CDT
Aug 6, 2026
No incidents reported.
Aug 5, 2026
No incidents reported.
Aug 4, 2026
Resolved -
This incident has been resolved.
Aug 4, 18:43 CDT
Aug 4, 18:43 CDT
Update -
[Comment from Opsgenie]Alberto Hernandez acknowledged alert: "[New Relic] Process Running = 0.0 for at least 5 minutes on 'C93-Prod-Bus-1'"
Aug 4, 18:18 CDT
Aug 4, 18:18 CDT
Investigating -
Policy Name : Server
Target Name : C93-Prod-Bus-1
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter Azure Edition, accountId=3692421, hostname=C93-Prod-Bus-1, trustedAccountId=1090024, host.id=56771df8-30d0-4466-b5e2-19b5ba0c0f6b, nr.alerts.enabled=true, nr.logEventType=Log, fullHostname=C93-Prod-Bus-1.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079173, hostStatus=running, account=C93, apmApplicationNames=C93-DiamondBusiness, windowsVersion=10.0.20348.5256 Build 20348.5256, entityGuid=MzY5MjQyMXxJTkZSQXxOQXwzODEwMDk0OTY5MDU1MjI2NjE, nr.logAccountId=3692421, nr.alerts.policyId=6079173, enabled=true, regionName=centralus, nr_deployed_by=newrelic-cli, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=58742850, instanceType=Standard_E4ads_v5, nr.alerts.conditionId=58742850}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/2861d6ca-f52d-4872-a627-056e5dc447f8?notifier=WEBHOOK
Timestamp : 2026-08-04 23:18:30 +0000
Aug 4, 18:18 CDT
Target Name : C93-Prod-Bus-1
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter Azure Edition, accountId=3692421, hostname=C93-Prod-Bus-1, trustedAccountId=1090024, host.id=56771df8-30d0-4466-b5e2-19b5ba0c0f6b, nr.alerts.enabled=true, nr.logEventType=Log, fullHostname=C93-Prod-Bus-1.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079173, hostStatus=running, account=C93, apmApplicationNames=C93-DiamondBusiness, windowsVersion=10.0.20348.5256 Build 20348.5256, entityGuid=MzY5MjQyMXxJTkZSQXxOQXwzODEwMDk0OTY5MDU1MjI2NjE, nr.logAccountId=3692421, nr.alerts.policyId=6079173, enabled=true, regionName=centralus, nr_deployed_by=newrelic-cli, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=58742850, instanceType=Standard_E4ads_v5, nr.alerts.conditionId=58742850}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/2861d6ca-f52d-4872-a627-056e5dc447f8?notifier=WEBHOOK
Timestamp : 2026-08-04 23:18:30 +0000
Aug 4, 18:18 CDT
Aug 3, 2026
No incidents reported.
Aug 2, 2026
No incidents reported.
Aug 1, 2026
No incidents reported.
Jul 31, 2026
Resolved -
This incident has been resolved.
Jul 31, 17:07 CDT
Jul 31, 17:07 CDT
Update -
[Comment from Opsgenie]Alberto Hernandez acknowledged alert: "[New Relic] Process Running = 0.0 for at least 1 minutes on 'C93-Test-2'"
Jul 31, 16:58 CDT
Jul 31, 16:58 CDT
Investigating -
Policy Name : Server - Non Production
Target Name : C93-Test-2
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter, accountId=3692421, hostname=C93-Test-2, trustedAccountId=1090024, host.id=875550ba-1677-43d7-a660-3d16ad7443ef, nr.alerts.enabled=true, fullHostname=C93-Test-2.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079174, hostStatus=running, account=C93, windowsVersion=10.0.20348.5386 Build 20348.5386, entityGuid=MzY5MjQyMXxJTkZSQXxOQXw4MzE2MzYxMDQwMDYzMjAyNDYz, nr.alerts.policyId=6079174, enabled=true, regionName=centralus, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=48958751, instanceType=Standard_E2ads_v5, nr.alerts.conditionId=48958751}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/2219f9ba-1251-4d42-93a3-f25e5f6db9ca?notifier=WEBHOOK
Timestamp : 2026-07-31 21:57:54 +0000
Jul 31, 16:58 CDT
Target Name : C93-Test-2
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter, accountId=3692421, hostname=C93-Test-2, trustedAccountId=1090024, host.id=875550ba-1677-43d7-a660-3d16ad7443ef, nr.alerts.enabled=true, fullHostname=C93-Test-2.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079174, hostStatus=running, account=C93, windowsVersion=10.0.20348.5386 Build 20348.5386, entityGuid=MzY5MjQyMXxJTkZSQXxOQXw4MzE2MzYxMDQwMDYzMjAyNDYz, nr.alerts.policyId=6079174, enabled=true, regionName=centralus, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=48958751, instanceType=Standard_E2ads_v5, nr.alerts.conditionId=48958751}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/2219f9ba-1251-4d42-93a3-f25e5f6db9ca?notifier=WEBHOOK
Timestamp : 2026-07-31 21:57:54 +0000
Jul 31, 16:58 CDT
Resolved -
This incident has been resolved.
Jul 31, 16:52 CDT
Jul 31, 16:52 CDT
Update -
[Comment from Opsgenie]Alberto Hernandez acknowledged alert: "[New Relic] Process Running = 0.0 for at least 1 minutes on 'C93-Test-1'"
Jul 31, 16:29 CDT
Jul 31, 16:29 CDT
Investigating -
Policy Name : Server - Non Production
Target Name : C93-Test-1
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter, accountId=3692421, hostname=C93-Test-1, trustedAccountId=1090024, host.id=ee06c948-9744-4342-b304-471133fd3b21, nr.alerts.enabled=true, fullHostname=C93-Test-1.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079174, hostStatus=running, account=C93, apmApplicationNames=C93-DiamondBusiness, windowsVersion=10.0.20348.5386 Build 20348.5386, entityGuid=MzY5MjQyMXxJTkZSQXxOQXwtNjA2NDQ5NDQyMjg2NzY4MTc0NQ, nr.alerts.policyId=6079174, enabled=true, regionName=centralus, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=48958751, instanceType=Standard_E2ads_v5, nr.alerts.conditionId=48958751}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/fefcf5a4-7658-445e-93af-3ad709fa484e?notifier=WEBHOOK
Timestamp : 2026-07-31 21:29:13 +0000
Jul 31, 16:29 CDT
Target Name : C93-Test-1
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter, accountId=3692421, hostname=C93-Test-1, trustedAccountId=1090024, host.id=ee06c948-9744-4342-b304-471133fd3b21, nr.alerts.enabled=true, fullHostname=C93-Test-1.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079174, hostStatus=running, account=C93, apmApplicationNames=C93-DiamondBusiness, windowsVersion=10.0.20348.5386 Build 20348.5386, entityGuid=MzY5MjQyMXxJTkZSQXxOQXwtNjA2NDQ5NDQyMjg2NzY4MTc0NQ, nr.alerts.policyId=6079174, enabled=true, regionName=centralus, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=48958751, instanceType=Standard_E2ads_v5, nr.alerts.conditionId=48958751}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/fefcf5a4-7658-445e-93af-3ad709fa484e?notifier=WEBHOOK
Timestamp : 2026-07-31 21:29:13 +0000
Jul 31, 16:29 CDT
Jul 30, 2026
No incidents reported.
Jul 29, 2026
No incidents reported.
Jul 28, 2026
Resolved -
This incident has been resolved.
Jul 28, 00:51 CDT
Jul 28, 00:51 CDT
Update -
[Comment from Opsgenie]Alberto Hernandez acknowledged alert: "[New Relic] Process Running = 0.0 for at least 5 minutes on 'C93-Prod-Bus-1'"
Jul 28, 00:26 CDT
Jul 28, 00:26 CDT
Investigating -
Policy Name : Server
Target Name : C93-Prod-Bus-1
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter Azure Edition, accountId=3692421, hostname=C93-Prod-Bus-1, trustedAccountId=1090024, host.id=56771df8-30d0-4466-b5e2-19b5ba0c0f6b, nr.alerts.enabled=true, nr.logEventType=Log, fullHostname=C93-Prod-Bus-1.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079173, hostStatus=running, account=C93, apmApplicationNames=C93-DiamondBusiness, windowsVersion=10.0.20348.5256 Build 20348.5256, entityGuid=MzY5MjQyMXxJTkZSQXxOQXwzODEwMDk0OTY5MDU1MjI2NjE, nr.logAccountId=3692421, nr.alerts.policyId=6079173, enabled=true, regionName=centralus, nr_deployed_by=newrelic-cli, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=58742850, instanceType=Standard_E4ads_v5, nr.alerts.conditionId=58742850}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/e9915e7a-52aa-4537-9cda-aba47e98d4b1?notifier=WEBHOOK
Timestamp : 2026-07-28 05:26:08 +0000
Jul 28, 00:26 CDT
Target Name : C93-Prod-Bus-1
Target Type : Query
Target Product : INFRASTRUCTURE
Target Labels : [{windowsPlatform=Microsoft Windows Server 2022 Datacenter Azure Edition, accountId=3692421, hostname=C93-Prod-Bus-1, trustedAccountId=1090024, host.id=56771df8-30d0-4466-b5e2-19b5ba0c0f6b, nr.alerts.enabled=true, nr.logEventType=Log, fullHostname=C93-Prod-Bus-1.C93.ad.diamondasaservice.com, nr.alerts.type=Infrastructure Process Running, policyId=6079173, hostStatus=running, account=C93, apmApplicationNames=C93-DiamondBusiness, windowsVersion=10.0.20348.5256 Build 20348.5256, entityGuid=MzY5MjQyMXxJTkZSQXxOQXwzODEwMDk0OTY5MDU1MjI2NjE, nr.logAccountId=3692421, nr.alerts.policyId=6079173, enabled=true, regionName=centralus, nr_deployed_by=newrelic-cli, windowsFamily=Server, subscriptionId=aba5907b-2222-4a65-97ee-754c169c221c, type=Infrastructure Process Running, id=58742850, instanceType=Standard_E4ads_v5, nr.alerts.conditionId=58742850}]
Target Link : https://radar-api.service.newrelic.com/accounts/3692421/issues/e9915e7a-52aa-4537-9cda-aba47e98d4b1?notifier=WEBHOOK
Timestamp : 2026-07-28 05:26:08 +0000
Jul 28, 00:26 CDT
Jul 27, 2026
No incidents reported.
Jul 26, 2026
No incidents reported.
Jul 25, 2026
No incidents reported.